AB

ActionBridge (AB) is a family of Microsoft Teams apps that keep work where your team already is. Connect your AB account to work with AB Projects, AB Sales and AB Support in the workspaces you are a member of.

AB Projects: see your tasks, schedule and how a project is going. Create, update and complete tasks, add comments and log time. Every change carries a note that lands in the project's change log and its Microsoft Teams channel. Read, write and link project documents.

AB Sales: review the pipeline, look up and add leads, customers, opportunities, notes and activities, and organize leads with labels. Send a follow-up email to a lead only after you confirm it.

AB Support: read tickets, see how the desk is doing, search and update the knowledge base, triage tickets with a recorded reason, and add internal notes. Replies are saved as drafts for an agent to review and are never sent to the customer from here.

You need an AB account, and you sign in with your Microsoft account. AB only sees what you are a member of, and it cannot delete tasks, projects, documents, leads or tickets.