عون | Awn

Awn (عون) is an AI customer-service agent that answers Saudi businesses' customers on WhatsApp, Instagram and TikTok. Connect it to Claude to set Awn up and run it in Arabic or English:

• "Set up Awn for my store, here are my links" — Claude reads the store, Instagram, TikTok and Google Maps links, asks the missing questions, names the agent, saves the answers and approves Awn's knowledge with the owner's OK, until setup reaches 100%.
• "Whoever comments «أبي» on my last post, send them the store link and collect their phone" — Claude builds Instagram comment automations, DM auto-replies and the start menu inside Awn, as drafts first.
• "Follow up with the customers who asked about delivery this week" — an owner-approved campaign with strict limits that protect the number: 20 customers per campaign, 40 messages a day, only customers who wrote recently, once per customer every 72 hours, a random gap between messages.
• "What happened today?" — a morning report: numbers, conversations waiting, leads to follow up, bookings, and questions Awn couldn't answer.
• Teach Awn an answer, add a price change or holiday hours, switch its role or reply speed.
• Search customer messages, the customer list, radar leads, handoffs, weekly reports.

Ready-made prompts: set up Awn, morning report, build an automation, follow-up campaign, daily brief, follow up leads, weekly report, win back quiet customers, improve Awn's answers.

By default the connection only reads. Setup, automations, settings, messages and campaigns need the owner to tick «اسمح له يرسل ويتصرف» when connecting, and Claude asks before each change or send. Each connection covers one business chosen by its owner and can be revoked any time from the Awn dashboard.

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عون موظف خدمة عملاء بالذكاء الاصطناعي للمتاجر والمشاريع السعودية. اربطه بـ Claude، جهّزه من روابطك، ابنِ الأتمتات بالكلام، وأرسل حملات متابعة آمنة بموافقتك.