Twilio

twilio-conversation-orchestrator

Configure automatic conversation capture and routing with Twilio Conversation Orchestrator. Covers Configuration creation, channel capture rules, grouping types, status timeouts, Memory Store linkage, Intelligence linkage, and conversation lifecycle. Use this skill to automatical

twilio-conversations-classic-api

Build multi-channel messaging experiences using Twilio Conversations (classic) API. Covers creating conversations, adding participants (SMS, WhatsApp, chat), sending messages, and handling webhooks. Use this skill to manage persistent multi-party or multi-channel conversations be

twilio-customer-support-architect

Planning skill for building customer service and support systems. Qualifies the developer's needs across the support ladder (self-service → AI agents → contact center), channel mix, and scale to recommend the right Twilio architecture. Handles both "build me a call center" and "a

twilio-debugging-observability

Debug Twilio integrations and set up production observability. Covers the Console Debugger, Monitor Alerts API, Event Streams for error log streaming, status callback tracking, common error codes, and a systematic debugging workflow. Use this skill whenever a Twilio integration p

twilio-email-deliverability-advisor

Deliverability advisor for the Twilio Email API specifically. Use ONLY when the developer explicitly mentions Twilio Email, comms.twilio.com, or a Twilio (non-SendGrid) email program. For all other deliverability questions — including generic ones — use twilio-sendgrid-deliverabi

twilio-email-send

Use when the caller has Twilio credentials (Account SID + Auth Token or API Key SID + Secret) and needs to send email via comms.twilio.com/v1/Emails. This is Twilio-native email — NOT SendGrid. Do NOT use if the caller has a SendGrid API key (SG.-prefix) — use twilio-sendgrid-ema

twilio-enterprise-knowledge

Add knowledge retrieval (RAG) to AI agents using Twilio Enterprise Knowledge. Covers provisioning Knowledge Bases, uploading sources from web URLs, PDFs, and raw text, and running semantic search to retrieve relevant chunks at runtime. Use this skill to ground agent responses in

twilio-iam-auth-setup

Set up and manage Twilio authentication credentials: Auth Tokens, API keys (Standard, Main, Restricted), Access Tokens for client-side SDKs, and credential rotation. Use this skill as a prerequisite foundation before making any Twilio API calls.

twilio-identity-verification-advisor

Planning skill for identity verification and fraud prevention. Qualifies the developer's needs across authentication method, channel selection, fraud risk level, and user experience to recommend the right Twilio Verify + Lookup architecture. Handles login, signup, password reset,

twilio-lookup-phone-intelligence

Look up phone number intelligence via Twilio Lookup v2 API. Covers number validation, line type detection (mobile/landline/VoIP), SIM swap detection, caller name, identity match, and SMS pumping risk scoring. Use this skill to validate numbers or assess fraud risk before sending

twilio-marketing-promotions-advisor

Planning skill for marketing and promotional messaging. Use when a developer is figuring out how to set up or architect a marketing campaign on Twilio — channel selection, compliance readiness, audience size, geography, and delivery tracking. Handles open-ended requests like "how

twilio-messaging-channel-advisor

Planning skill that helps the developer pick the right Twilio messaging channel — SMS, MMS, RCS, or WhatsApp — for a given use case. Qualifies intent across content type, geography, use case (marketing / notifications / OTP / support), cost model, and brand presence. Use when the

twilio-messaging-overview

Twilio Messaging channel overview and onboarding guide. Covers all channels (SMS, WhatsApp, RCS, Facebook Messenger), the unified Messages API, channel selection guidance, and the recommended setup sequence from first message to production monitoring. Start here before choosing a

twilio-messaging-services

Create and configure Twilio Messaging Services for production messaging. Covers sender pools, geo-match, sticky sender, message scheduling, compliance toolkit, SMS pumping protection, link shortening, and intelligent alerts. Use this skill when setting up production-ready messagi

twilio-messaging-webhooks

Receive and respond to inbound messages and track outbound delivery status via Twilio webhooks — across SMS, MMS, WhatsApp, and RCS. Covers webhook request parameters, replying with TwiML, validating webhook signatures for security, and handling status callbacks. Use this skill w

twilio-migrate-messaging-to-verify

Migrate an existing OTP / one-time-passcode flow from the Twilio Programmable Messaging API (self-built: generate code → send SMS → validate) to the Twilio Verify API (managed code generation, delivery, expiry, rate limiting, and Fraud Guard). Covers what Verify replaces, creatin

twilio-notifications-alerts-advisor

Planning skill for transactional notifications, alerts, and reminders. Qualifies the developer's needs across urgency, channel selection, delivery confirmation, and fallback patterns to recommend the right Twilio notification architecture. Handles both "send shipping updates to c

twilio-numbers-senders

Choose the right Twilio number type and sender BEFORE building. Covers phone numbers (local, toll-free, short code, mobile), alphanumeric sender IDs, WhatsApp senders, RCS agents, international availability, and regulatory bundles. Each number type has its own compliance program

twilio-organizations-setup

Set up and manage Twilio Organizations for centralized account and user governance. Covers the Organization > Account > Subaccount hierarchy, roles (Owner/Admin/Standard), managed vs independent accounts, domain registration, SSO enforcement, SCIM provisioning, and Organization m

twilio-rcs-messaging

Send RCS Business Messages via Twilio. Covers compliance onboarding (7-part US process), sender profile setup, sending rich cards and carousels, SMS fallback, device support (Android + iOS 18 caveats), and common errors. Use this skill when building RCS messaging or onboarding an

twilio-regulatory-compliance-bundles

Manage regulatory compliance for international phone numbers. Covers what bundles are, which countries require them, how to create End-Users and Supporting Documents, evaluate and submit bundles, fix evaluation failures, update bundles when regulations change, and ISV multi-accou

twilio-reliability-patterns

Handle rate limits, retries, and failures when building on Twilio at scale. Covers 429 exponential backoff with jitter, per-number throughput limits, StatusCallback resilience, thin-receiver pattern, and fallback chains. Use this skill whenever sending messages or making calls at

twilio-security-api-auth

Choose the right Twilio authentication method and implement it correctly. Covers Auth Token (testing only), API Keys (production standard), OAuth2 client_credentials (time-limited bearer tokens), Access Tokens (client-side SDKs), and test credentials. Use this skill before making

twilio-security-compliance-hipaa

Configure Twilio accounts for HIPAA compliance. Covers BAA requirements, HIPAA Project designation (self-service and support), eligible services list, per-product requirements (Voice, SMS, ConversationRelay, Conversation Intelligence, Flex, Verify), message redaction, and what is

twilio-security-hardening

Secure Twilio applications against common attacks. Covers credential management (API keys vs auth tokens), request validation (webhook signature verification), PCI DSS compliance, HIPAA account requirements, SMS pumping prevention, geo-permissions, and account isolation patterns.

twilio-send-message

Send messages via Twilio's Programmable Messaging API across all channels — SMS, MMS, RCS, and WhatsApp. Covers text messages, media, rich content (cards, carousels, buttons), template-based sends, Messaging Services, status callbacks, and WhatsApp's 24-hour service window. Use w

twilio-isv-sms-best-practices

Best practices for ISVs (Independent Software Vendors) building SMS features into multi-tenant SaaS platforms using Twilio. Covers customer onboarding for A2P and toll-free compliance, subaccount architecture, sender management, billing patterns, and common ISV pitfalls. Use this

twilio-sms-send-message

SMS and MMS deep-dive reference. Covers SMS-specific error codes, message filtering troubleshooting ("Messages Being Filtered or Blocked?" diagnostic checklist), MMS media support (US/CA/AU only), and SMS pumping indicators. For sending SMS, use twilio-send-message instead. Use t

twilio-studio-flows

Build and deploy Twilio Studio flows — visual IVR, SMS/WhatsApp, and conversation automation — by authoring the flow definition JSON and managing it through the Studio REST API. Covers the flow envelope, widgets, transitions, Liquid templating, the draft/published lifecycle, and

twilio-taskrouter-routing

Route tasks to agents using Twilio TaskRouter. Covers Workers, Task Queues, Workflows, Reservations, skills-based routing, and common gotchas (hyphen attributes, HAS operator, reservation cascade). Use this skill for any multi-agent contact center, support queue, or AI agent esca

twilio-verify-send-otp

Send and verify one-time passcodes (OTPs) via Twilio Verify over SMS (auto-upgraded to RCS where supported), voice, email, or WhatsApp. Covers creating a Verify Service, sending tokens, checking submitted codes, automatic WhatsApp-to-SMS fallback, and service configuration. TOTP

twilio-voice-conversation-relay

Build AI-powered voice agents using Twilio ConversationRelay. Handles real-time speech recognition (ASR), text-to-speech (TTS), and bidirectional audio streaming via WebSocket. Covers TwiML setup, WebSocket message types, LLM integration, streaming responses, and voice provider c

twilio-voice-outbound-calls

Make outbound phone calls via Twilio's Programmable Voice REST API. Covers the full voice platform: calls.create(), answering machine detection (AMD), conference-based agent bridging, call recording, status tracking, and SIP Trunking. Use this skill for outbound calls, sales dial

twilio-voice-twiml

Build voice call logic using TwiML (Twilio Markup Language). Covers the core verbs (Say, Play, Gather, Dial, Record, Conference), generating TwiML with Python and Node.js SDKs, and a complete inbound call IVR example. Use this skill to define call behavior for inbound or outbound

twilio-webhook-architecture

Design, secure, and operate Twilio webhook endpoints. Covers inbound event handling, status callbacks, signature validation, connection overrides for retry and timeout tuning, local development tunneling, and production hardening. Use this skill whenever an agent needs to receive

twilio-whatsapp-manage-senders

Create, configure, and manage WhatsApp Business senders via Twilio's Channels Senders API. Covers programmatic sender registration, profile setup, webhook configuration, sender lifecycle statuses, and ISV flows. Use this skill to register and manage production WhatsApp senders at

twilio-whatsapp-send-message

WhatsApp messaging deep-dive reference. Covers the 24-hour service window rules (free-form vs template mode), sandbox setup for testing, template approval workflow, production sender requirements, and WhatsApp-specific error handling. For sending WhatsApp messages, use twilio-sen

twilio-sendgrid-account-setup

Set up a SendGrid account for email delivery. Covers API key creation (SG.-prefix), domain authentication (DKIM/SPF via CNAME records), Single Sender Verification for testing, SDK installation, and the relationship between SendGrid and Twilio credentials. Use before any other Sen

twilio-sendgrid-deliverability-advisor

Diagnostic and advisory skill for email deliverability problems. Use when a developer asks why emails are going to spam, not reaching the inbox, getting blocked, bouncing, or how to improve sender reputation — with or without a specified platform. Covers SendGrid-specific tooling

twilio-sendgrid-email-send

Send transactional and bulk email via the SendGrid v3 Mail Send API. Covers single sends, personalized batch sends with dynamic templates, scheduled sends with cancellation, attachments, and sandbox mode for testing. Use this skill when the caller has a SendGrid API key (SG.-pref

twilio-sendgrid-email-settings

Configure SendGrid dynamic templates (Handlebars), tracking settings (opens, clicks, subscriptions), link branding for custom tracking domains, and content types (HTML, plain text, AMP). Use when customizing SendGrid email content, tracking behavior, or branded links. Requires a

twilio-sendgrid-engagement-quality

Monitor email program health with SendGrid Engagement Quality (SEQ) scores. Covers the SEQ API endpoints, the 5 scoring metrics (engagement recency, open rate, bounce classification, bounce rate, spam rate), eligibility requirements, and interpreting scores for deliverability imp

twilio-sendgrid-inbound-parse

Receive inbound email via SendGrid Inbound Parse webhook. Covers MX record setup, parsed vs raw mode, handling attachments, and common pitfalls. Use when building email-to-app workflows like support ticket creation or email processing pipelines. Requires a SendGrid API key (SG.-p

twilio-sendgrid-suppressions

Manage SendGrid email suppressions: bounces, blocks, spam reports, invalid emails, global unsubscribes, and ASM suppression groups. Covers when and how to remove suppressions, reputation impact, and category-based unsubscribe management. Use when debugging SendGrid delivery issue

twilio-sendgrid-webhooks

Track email delivery and engagement via SendGrid Event Webhooks. Covers all 11 event types (delivery + engagement), webhook handler implementation, ECDSA signature verification, batched event processing, and common debugging patterns. Use when building SendGrid delivery tracking,