Opally

Opally is the AI receptionist for hotels. It answers your guests around the clock by email, website chat and phone, in their own language, and handles bookings with your PMS. This connector lets you maintain it from Claude in your own words.

Tell Claude what has changed at your hotel and Opally knows it in seconds: a new breakfast time, a rate change, a Christmas policy, a parking rule. One sentence updates every hotel you run, so guests get the right answer from then on, whichever channel they use. No settings to click through, hotel by hotel.

What you can do:

• Read and edit the setup texts Opally answers from: description, policies, opening hours and email instructions.
• Add and remove team rules, and restore learned rules.
• Search, add and update the knowledge base, and answer the guest questions Opally could not.
• Add PDFs and images to the attachments Opally can send.
• See how much your team rewrites the email drafts, read a draft next to the reply that was sent, and ask what to fix.
• Undo any change: every edit is saved with before and after.

You sign in with your own Opally account. The connector only does what your role allows (staff can read, admins can also make changes), and you choose read-only or read-and-write access and which hotels it may reach. Disconnect it any time under Integrations in Opally.

Requires an Opally account.