Simplesat

Simplesat connects Claude to your customer satisfaction survey data, so you can ask questions about your customer experience in plain language instead of building reports.

Ask things like:

• What was our CSAT last month, and how has it trended week over week?
• What’s our NPS this quarter, and what are detractors saying?
• What are detractors complaining about most often?
• Summarize the negative comments on our support survey from the last 30 days.
• Show me everything a specific customer has said in their survey responses.

What you can do:

• Get satisfaction scores: pull CSAT, NPS, CES, and 5-Star scores for any date range, calculated the same way as your Simplesat dashboard so the numbers match.
• Track trends: break scores down by day, week, or month, or by team member and team member group.
• Read customer feedback: search answers and comments by sentiment, metric, survey, or keyword to understand the reasons behind your scores.
• Look up responses and customers: open any response with its answers, customer, assigned team members, and ticket details.
• Explore your surveys: list active surveys and their questions.

The connector is read-only. It never creates, edits, or deletes surveys or responses. You sign in with your Simplesat account, and Claude only sees the data your role is allowed to see. For example, customer contact details are hidden from users without customer access.

Requirements: a Simplesat account with access to the surveys you want to analyze.