Sonora

Sonora is a customer intelligence platform for post-sales teams. It reads the places customer signal actually lives — support tickets, email, meeting transcripts, notes, product usage, and your CRM — and keeps one current picture of every account: health, sentiment, escalation risk, the issues being raised, and the features being asked for.

This connector puts that picture in Claude, scoped to your Sonora workspace and to the permissions you already have inside it.

What you can ask:

• "Which accounts are at risk of escalating before renewal?"
• "Summarize everything ACME has said in the last 90 days."
• "Top five feature requests across our enterprise tier, and who asked?"
• "How has eCSAT moved for my book of business this quarter?"
• "Which champions have gone quiet in the last month?"

What it can reach:

• Customers: ARR, renewal date, owner, tier, stage, health score, and every AI enrichment
• Contacts: roles, champion and detractor status, and their verbatim words across every channel
• Meetings: summaries, next steps, attendees, and transcript excerpts
• Emails and notes: threads, full-text search, and shared internal notes
• Support issues and feature requests: distilled from real conversations, with the customer quotes behind each one
• Product usage: per-customer metrics, trends, and threshold comparisons
• Salesforce opportunities: ARR movement, NRR, CSM forecast

Every tool is labeled with what it does to your data, so Claude asks before anything is written back and read-only questions just answer. Answers link straight into Sonora, so any claim can be traced to the account, meeting, or quote behind it. Your saved Sonora prompts come across too — a question your team already tuned in the app works the same way here.

Requires a Sonora account. Connect once with your Sonora login.