SuperBot

Search and review your SuperBot support conversations, identify triage candidates, and check what your AI already knows. Get support metrics with CSAT sample sizes and source-linked conversation insights. With your approval, add a new trained answer to improve future visitor conversations.

Six read-only tools and one separate training-write tool are scoped to the workspace you authorize. The connector cannot refund orders, send customer messages, run campaigns, or access another workspace. Open and pending conversations are clearly distinguished from confirmed escalations. Long transcripts are bounded and include a link to the complete conversation. Requires a SuperBot account and support data in the connected workspace and is designed for merchant teams, not shoppers.