Kipwise Support Desk

Kipwise Support Desk connects Claude to your team's Kipwise support desk, the helpdesk and ticketing system built into Kipwise: the customer support inbox, the public ticket desk, and the internal request desk where teammates ask IT, HR, finance or operations for help. Ask Claude to list and search support conversations, read a conversation or ticket with every message and internal note, look up a customer contact, list tickets by state, priority or assignee, see your saved replies, and pull help desk metrics such as first response time and time to close, or a desk's report of requests, deadlines met and ratings.

When you ask, Claude can add an internal note to a conversation or ticket, assign it to a teammate or group, claim a ticket, set its priority, or tag it. It never sends anything to a customer: replying, closing and resolving stay in Kipwise. Claude asks you to confirm every change before it runs, and every call uses your own support desk access.

Typical uses: triage the morning queue, summarize a long conversation before you reply, find the requests waiting on you, route tickets to the right group, and review how the help desk did last week.

Kipwise Support Desk is part of Kipwise Agent, the AI agent for Slack and Microsoft Teams. You sign in with the Slack account you use with Kipwise Agent. Kipwise does not store your Claude conversations. A help tool explains what the connector can do and links to its guide.

Requirements: Kipwise Agent installed in your Slack workspace (plan or trial) and access to your team's Kipwise support desk. Workspaces in Kipwise's EU region can't connect yet.