AssistantLabs Business Agent

AssistantLabs connects ChatGPT to your AssistantLabs workspace, where small and medium businesses manage customer conversations, leads, bookings, tasks and social posts, and where an AI agent answers customers on their messaging channels.

What you can do:

• Conversations: see who is waiting for a reply, search what customers said, label a conversation, and reply to a customer
• Contacts: look up customers and companies, add a contact, and update a contact's details
• Leads: see the leads board, add and move leads, and log what happened with each one
• Bookings: check free slots, list appointments, and book, confirm, cancel or complete them
• Social posts: write, edit and publish posts, and see how they performed
• AI agent: add instructions, change its tone, and update its FAQ, links, catalog, guidelines and business details
• Help desk: read, assign, note and resolve tickets
• Tasks: view, create and update tasks
• Reports: see your money summary, open invoices and payments, marketing overview, ads and campaign results, and landing pages
• Ads: pause a running ad

Who it is for: owners and staff of small and medium businesses that already use AssistantLabs.

Limitations:

• Requires an AssistantLabs account. You sign in, choose which products ChatGPT can access, and can revoke access at any time.
• ChatGPT reaches one workspace: the one you choose when you sign in.
• Sending a message, publishing a post, pausing an ad, booking or cancelling is marked as an action, which ChatGPT can ask you to confirm.
• Some actions need a permission the owner ticks when connecting. Sending, changing contacts, booking, publishing, pausing ads and changing help desk tickets start unticked. Every tool still appears, and one whose permission is off says which permission it needs.
• Booking and cancelling can notify the customer.
• Adding a lead, changing a lead and logging an outcome only update the Leads board and send the lead nothing.
• On WhatsApp, a normal reply reaches the customer only within 24 hours of their last message. After that you need an approved WhatsApp template.
• Campaigns and launching ads are managed in the AssistantLabs app.
• ChatGPT can add and update the contacts your AI agent talks to. CRM companies are read only, and custom CRM records are not available here yet.
• Lists show customer names, who wrote, when, and who is waiting, without message text. A phone number or email appears only when you ask for it, or in your own business details.
• Phone numbers, emails, card numbers and ID numbers in common formats are automatically hidden inside messages. Don't use this plugin for medical records or other health data.