CommScore
ChatGPT pluginWrite and check on-brand copy
CommScore helps you write and review customer communications in your organisation's brand voice. Ask ChatGPT to draft an email, letter, text message, notice or web copy for one of your brands, and it follows that brand's tone, style and preferred terms, then checks the draft before handing it over. Share an existing communication and CommScore scores it from 1 to 5 on five pillars: clarity; certainty; structure, style and grammar; brand alignment; and customer experience. Each score comes with the top things to fix and the quoted text behind them. You can rewrite a draft in the brand's voice, re-score it to see what improved, check wording against the brand's preferred and avoided terms, and set up a new brand by drafting its voice guide for you to review. Sign in with your CommScore account to connect.
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In its category
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Communication95th of 102 by placement
| # | Plugin | Position | 7d |
|---|---|---|---|
| 93 | #8204 | — | |
| 94 | #8260 | — | |
| 95 | #8357 | — | |
| 96 | #8374 | — | |
| 97 | #8378 | — |
Screenshots
Example prompts
- “Is this customer email ready to send?”
- “Write a text message reminding a customer their payment failed, in our brand voice”
- “Which of these two notices is clearer for customers?”
Skills
review-a-communication
Review, proofread, score or improve an existing customer communication (an email, letter, text message, notice, web or app page, headline, tagline or other marketing copy, or policy wording) against a brand's voice with CommScore, then explain the result and offer fixes. Use whenever the user shares customer-facing text and asks whether it is clear, on brand, good enough or ready to send, asks you to proofread or check it, wants feedback, a score or a second opinion, or wants to compare or choose between versions, for their own organisation or any brand set up in their CommScore workspace, even if they don't mention CommScore.
set-up-a-brand
Set up or update a brand's voice guide in CommScore (tone, values, style do's and don'ts, audiences, terms to use or avoid) from its website or from brand guidelines the user provides, so CommScore can write and score communications in that voice. Use whenever the user wants to add a brand or organisation to CommScore, build or fill in a brand voice guide, import brand guidelines or a style guide, or add terms the brand uses or avoids, even if they don't mention CommScore by name.
write-on-brand
Write, edit or rewrite customer communications (emails, letters, text messages, push notifications, in-app messages, notices, replies to complaints, help-centre answers, web or app copy, headlines, social posts, policy wording) in a brand's voice using its brand guide in CommScore, and check the result with CommScore before handing it over. Use whenever the user asks you to draft, reply to, edit, rewrite or "make this sound like" a brand or organisation for its customers, members or the public, including any brand set up in their CommScore workspace, even if they don't mention CommScore.
- Categories
- Made by
- Customer Science Group · Website
- Sign-in
- On Install
- Capabilities
- Read, Write
- Availability
- Available
- Version
- 1.0.0
- Keywords
- communications, brand voice, customer experience, writing, review
- Created
- October 9, 2026
- More info
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