EPAV Desk

EPAV Desk connects shoppers with the support chats of online stores that run their customer support on EPAV Desk. A shopper names a store, and EPAV Desk passes the question to that store's own support assistant. The assistant answers from the store's knowledge base, the same way as in the chat on the store's website, for example about products and stock, delivery, payment or returns, and can hand the conversation to the store's team.

Follow-up questions continue the same conversation with the store. When the store's team answers after a handover, the reply arrives in the same chat when the shopper asks for it.

Only stores that turned on answering through EPAV Desk can be found. EPAV Desk does not answer for stores, does not search the web or compare shops, and does not know stores that are not connected.

What the store sees: the text of the shopper's messages, in the store's support panel, like a conversation from the chat on its website. A message sent to a store cannot be withdrawn. The EPAV Desk server keeps no copy of the messages and replies: they only pass through it.

To try it, ask EPAV Desk Demo Shop, a demonstration store run by EPAV Desk that answers from a sample knowledge base about home and kitchen goods and ships nothing.