parcelLab

Connect to parcelLab, the post-purchase experience platform for retailers and brands. Review your shops, carriers, integrations and operational notifications; work on customer journeys and messages; customize Order Status Pages and Returns Portals with themes and translations; look up order status; and search public parcelLab documentation.

Sign in with your existing parcelLab account, including SSO. A parcelLab account and the account's OpenAI opt-in are required. Access follows your parcelLab accounts, groups and permissions. Configuration Admin or Account Setup Admin permissions are required for the full tool set, including publishing. Other users have read tools and draft theme and translation editing.

Draft changes can be reviewed before publishing. Claims, data protection requests and submitted return registrations can take effect immediately. The plugin can change account data when you request those actions. Tool results are shared with the AI client you use.

An existing parcelLab service account is required; obtain access through parcelLab outside this plugin.