Simple Chat

Simple Chat is the AI support inbox for Shopify stores, from the Shopify App Store (apps.shopify.com/simple-chat). This plugin lets a store's staff work that inbox from ChatGPT. It needs Simple Chat installed on your Shopify store; you connect as yourself, on one store, from your Shopify admin.

Ask what's waiting for you, and Simple Chat lists the inbox the way the dashboard shows it. Open a conversation, search past ones, look up a customer and their orders, or check a product, your store's policies and FAQs, and your support reports. Leave internal notes for your team, claim or pin a ticket, set its status, or ask Simple Chat's @SC agent to look into a ticket. You can also change your FAQs and your AI's instructions when you ask; the change applies at once.

When @SC has drafted a reply to a customer, you can review it here. You can also queue a reply with the exact text that you give. Nothing is sent to a customer until you click Confirm in the card that appears; ChatGPT cannot confirm for you.

Simple Chat also proposes refunds, order cancels, order changes, customer record changes and replacement orders as cards that wait for staff. You can list them and reject one, and you can start a refund, cancel, order change or customer record card for an order of a ticket. You can approve an order change or customer record card here after you click Confirm in the card. Refund, cancel and replacement order cards are approved in the Simple Chat dashboard, so ChatGPT never moves money.

Topic replay shows why AI resolution is low for an issue type: Simple Chat replays that topic's staff-handled conversations against your current settings and any changes you want to test, and reports how many it would now resolve. A replay also runs only after you click Confirm.

Simple Chat returns only what the request needs, removes card numbers from message text, and never shows the names of other staff. You can revoke a connection at any time in Simple Chat's settings, and uninstalling Simple Chat ends every connection.