SmartReply
ChatGPT pluginManage customer escalations
SmartReply helps e-commerce teams manage conversations, customer escalations, and agent settings in their SmartReply account.
With SmartReply in ChatGPT you can:
- Search customer conversations
- Reply to customers in escalated conversations
- Approve or decline pending actions, including refunds and replacements
- Test agent replies to messages and comments in a sandbox
- Pause automatic replies for a conversation
- Update agent settings, FAQ answers, and routing rules
- Check saved connection status for supported channels
SmartReply works with channels already connected to your SmartReply account. Channel sign-in and consent take place on SmartReply's own screens.
Limitations: an existing SmartReply account is required. Access follows your SmartReply user permissions and connection scopes. General customer replies outside escalations use the SmartReply app. Some actions, like refunds, may take time to complete on the channel's side.
- Featured
- No
not on the featured shelf
Movement
From our daily snapshots over the last 30 days.
Rank by placement
Rank in Business & operations
In its category
How this plugin compares with others in the same category. Positions are counted within the category, not across the whole directory.
Business & operations1,722nd of 1,899 by placement
| # | Plugin | Position | 7d |
|---|---|---|---|
| 1720 | #9504 | — | |
| 1721 | #9505 | — | |
| 1722 | #9510 | — | |
| 1723 | #9514 | — | |
| 1724 | #9518 | — |
Example prompts
- “Help me understand what I still need to set up in SmartReply.”
- “Help me set up and test a customer service flow.”
- “Find conflicting return-policy instructions in my agent's configuration.”
Skills
smartreply-account
Set up and troubleshoot a signed-in SmartReply account using its MCP tools. Use for agent settings, FAQ imports, routing configuration, sandbox tests, and conversation automation. Provider sign-in uses SmartReply screens. Authorized account changes execute directly through MCP.
- Categories
- Made by
- SmartReply · Website
- Sign-in
- On Install
- Capabilities
- Search customer conversations, Reply to customer escalations, Approve or decline refunds and replacements, Test agent replies in a sandbox, Pause conversation replies, Manage routing rules and FAQs
- Availability
- Available
- Version
- 1.0.5
- Created
- October 11, 2026
- More info
- Sponsorship
- Promote this plugin