SupportFabric
ChatGPT pluginRun your customer support
SupportFabric is an AI customer-support platform for Shopify and WooCommerce stores, covering WhatsApp, Instagram, Messenger, email and web chat. Connect it to ask what needs attention, review conversations and complaints, look up orders, check AI resolution and response times, and keep your knowledge base up to date. Changes such as assigning chats, updating complaint statuses or editing the knowledge base are confirmed with you before they run, and every action is limited to the SupportFabric account you authorise.
- Featured
- No
not on the featured shelf
Movement
From our daily snapshots over the last 30 days.
Rank by placement
Rank in Business & operations
In its category
How this plugin compares with others in the same category. Positions are counted within the category, not across the whole directory.
Business & operations1,341st of 1,570 by placement
| # | Plugin | Position | 7d |
|---|---|---|---|
| 1339 | #7448 | — | |
| 1340 | #7455 | — | |
| 1341 | #7457 | — | |
| 1342 | #7462 | — | |
| 1343 | #7465 | — |
Screenshots
Example prompts
- “What needs my attention in support today?”
- “Show me my urgent open complaints.”
- “How did our AI support perform this week?”
Skills
knowledge-base-gap
Check whether the SupportFabric AI's knowledge base can answer a customer question, and if not, draft and (with approval) add or update a knowledge-base note so the AI answers it next time. Use when the user says the AI gave a wrong or missing answer, customers keep asking something, or they want to teach the AI a policy, FAQ or product fact.
resolve-complaint
Work a SupportFabric complaint end to end — read the complaint, the customer's conversation and their order, explain what happened, draft a reply, and (with the user's go-ahead) add an internal note and update the complaint's status. Use when the user asks to handle, resolve, investigate or follow up on a complaint.
support-triage
Build a prioritised to-do list of what needs attention in SupportFabric right now — unanswered customers, chats taken over by humans, and urgent or high-priority open complaints. Use when the user asks what needs attention, for a daily/morning support check, or "what should I handle first".
- Categories
- Made by
- SupportFabric · Website
- Sign-in
- On Install
- Capabilities
- Read, Write
- Availability
- Available
- Version
- 1.0.0
- Keywords
- customer support, helpdesk, shopify, whatsapp, instagram, complaints, ecommerce
- Created
- October 5, 2026
- More info
- Sponsorship
- Promote this plugin