HelpWell

HelpWell is help desk and support ticketing software for SaaS teams. It brings live chat support, a shared support desk inbox, a knowledge base and help docs together with contacts, email marketing software and marketing automation.

Connect your HelpWell Cloud workspace to work from a conversation: review support conversations, draft replies, find unanswered questions, prepare knowledge base articles, organize contacts, draft newsletters and plan onboarding journeys. Check workspace setup, email domains and support reports.

For email marketing automation and email for SaaS, HelpWell uses your workspace’s Resend integration. Use help docs to understand your Stripe integration and answer billing questions with verified information. Available tools depend on your workspace permissions, selected tool areas and enabled features.

You choose one workspace and Read only or Read and manage access. Customer sends, invitations and publishing actions require confirmation. Manage or revoke connections in HelpWell’s AI assistant settings. The connector never needs your provider API keys in chat; complete credential setup inside HelpWell.

Requires a HelpWell Cloud account and workspace. Email sending requires your workspace’s Resend connection, and AI drafting requires your configured AI provider. The hosted connector is separate from the open-source HelpWell project at github.com/ChainAI-Org/helpwell.